Tech giant, Apple has put together a new and dedicated support team to offer help to people with disabilities.
Partial lockdown was announced by governments across the world due to the outbreak of the COVID-19 pandemics, and there has been increase in technology reliance, so Apple decided to roll out extra help for users with disabilities.
On Thursday, May 7, Apple announced that it has introduced a dedicated support team to address accessibility issues as well as a new support site with how-to videos that are focused on accessibility and mobility.
"The Apple support is timely, it also prove that Apple will continue to promote inclusion. The new support will help many of us, many of us are indoors and bored already, but thanks to Apple's one-on-one virtual guide for students, I have learnt new ways to connect to virtual classroom and learn remotely with my iPhone," John Lewinsky an iPhone user said.
Apple has an existing accessibility plan, there is inclusive features within Apple products, but this new development is a social opportunity for people with disabilities.
Apple will screen films and television shows that include actors with disabilities on Apple TV in honor of Accessibility Awareness Month this May. Its app store has also included a collection of apps designed to address communication, fitness, online shopping and other interests for people with disabilities.
"In my own view, the new support from Apple can be seen as the company's social contribution to connect students with remote classrooms, and also move businesses to an accessible online stores. The emergency response from the company came at the right time. We all want to stay connected, and Apple has just made that happen," Joyce blessing, a wheelchair user said.
Apple's new dedicated customer support for people with disabilities can be accessed through Apple Care by phone, online and through chat.