Buying groceries and other essential household items were always difficult for people with disabilities and now after this lockdown, the problems are on the next level. Keeping this in mind, the non-profit-based Blind Graduates Forum of India (BGFI) which works for empowering the differently-abled community has come with a request to the well-known online supermarket chain Big Basket.
The organization has requested to Big Basket to make their app accessible for people with disabilities. Soon after the request, Big Basket made a move and came up with Preferential Delivery Service which is particularly for the differently-abled community. This service is available in 26 cities.
A visually impaired working professional from Bengaluru and a member of BGFI, Vishal Kumar Jain said, “They made the ordering process flexible keeping in mind the apprehensions many people have about online orders. Also, many people may not understand how to use the app”.
The customers have to first go to the 'BB Order Request Form' website where they have put their details and then they will get a call by the BB representative who will confirm the information. With the help of BigBasketApp and other modes like UPI, the customers can easily do the payment.
The first day of their service was on 24 April, since that date BB has got 79 calls by people with disabilities from across Bengaluru and Mumbai. Due to the lockdown restrictions, BB has not been able to reach out to some pin-codes. In some cases, some people also have put the wrong pin-codes, says the Head of Customer Satisfaction, Big Basket.
The Head of Customer Support of Big Basket, Moyien Ulla Khan said, during these tough times they are happy to provide people with disabilities the essential goods they need. For the differently-abled people, Big Basket is looking forward to making a permanent arrangement in the Preferential Delivery Service which means this service will be on even after the lockdown ends for all the customers with disabilities.
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